Patient Advice and Complaints Service
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Main page contentPatient Advice and Complaints Service
In October 2011 the Trust set up a new service to make it easier for you to talk us about your care. The aim of the new single service – known as the ‘Patient Advice & Complaints Service’ - will help us to be more effective in listening and responding to your experiences and help us to improve your care in the future.
You may wish to contact the service if you want more information or advice about your care, you wish to pay a compliment or give general views about your care or you may wish to make us aware of your concerns or make a complaint.
Calderdale and Huddersfield NHS Foundation Trust values your opinions and recognises the importance of your experiences. We appreciate that sometimes we make mistakes. Your feedback to us is very valuable and will help us to improve our services.
What to do if you have concerns or wish to complain about your treatment or treatment of a relative.
If you have concerns or wish to complain about your treatment or treatment of a relative then in the first instance please raise your concerns with a member of staff in the hospital who is providing care to the patient. This might be a nurse or midwife, doctor or health worker. They should be able to resolve this directly with you or find someone to help you.
The Matron for a ward or department is also available for you to express any concerns to and there is always a Duty matron available out of hours. Matrons can be contacted via the main switch board number at either hospital site.
Calderdale Royal Hospital 01422 357171
Huddersfield Royal Infirmary 01484 342000
Raising your concerns or complaints
If you feel you need help with raising your concerns or complaints and wish to speak to someone please contact:
Patient Advice and Complaints Service
Monday-Friday 9am-5pm
Outside of these hours you can leave a telephone or email message for the team to respond to the next working day.
Our contact details are:
Telephone: | 0800 013 0018 |
Email: | |
Letter: | Write to us: Patient Advice & Complaints Service, Calderdale & Huddersfield NHS Foundation Trust, Acre Street, Lindley, Huddersfield, HD3 3EA |
Text: | 07766 905817 (Please note this is a text number only) |
Fax: | 01484 342110 |
Online: | Complete an online feedback form which is available here. |
Leaflet: | A feedback form is available at the back of our Patient Advice and Complains Service leaflet which can be obtained from any member of staff. Please either hand your completed form to a member of staff or place it in the Patient Advice and Complaints Service post box at the Front Reception at either hospital. |
Independent support in making a complaint
The Independent Complaints Advocacy Service (ICAS) is an organisation independent of Calderdale and Huddersfield NHS Foundation Trust who can provide support and advice for anyone wishing to complain about their NHS treatment. ICAS is free, independent and confidential.
Their contact details are:
Telephone: | 0808 802 3000 |
Website: | |
Letter: | Yorkshire & Humberside ICAS, Unit B1 Patrick Tobin Business Park, Bolton Road, Manvers, S63 7JY |
A full copy of our complaints process is available here and is also obtainable from the Patient Advice & Complaints Service Team.
If you would like a copy of this leaflet in large print, Braille, audio, CD or in another language please do not hesitate to contact a member of the Patient Advice & Complaints Service.