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Appointments & Health records

Welcome to Outpatients & Records. We provide a support service to all outpatient and inpatient visitors to the Trust. We are responsible for all outpatient clinics, appointment bookings and the quality and availability of your medical record. We also offer a meet and greet service provided by our team of Receptionists.

More about what we do

  • Appointment Services: Customer Care, negotiation / booking of New and follow up outpatient 
  • appointments.
  • Clinic Administration: Setting up of and changes to clinic templates, capacity monitoring, Validation and Referral Management.
  • Reception: Reception duties for all outpatient clinics, booking of follow up appointments, customer 
  • care and admissions of elective patients.
  • Health records: Casenote requests, filing and retrieval of casenotes, Digitising of Records, and Subject Access Requests/access to medical records

Accessing your health records

Requests must be made in writing to the Access to Health Records Department.


  • The Trust will provide your information within one month (this can be extended dependent on the complexity of the request) from the receipt of your application
  • The completed application form, containing adequate supporting information (such as your full name, address, date of birth, NHS number, etc.) is required to enable us to verify your identity and locate your records
  • Information will be provided free of charge except where requests are unfounded or excessive, in particular repeat requests then the Trust may either charge a reasonable fee or refuse to act on the request.*

Please send your completed form to:

Access to Health Records Office

Health Records Department
Calderdale Royal Hospital


You can telephone the team to ask questions, though we can only accept requests for information formally in writing.

Please telephone 01422 222 065 with your query.

Where to find us

Calderdale Royal Hospital (CRH): - Health Records / Reception Services

Huddersfield Royal Infirmary (HRI): Health Records / Appointments / Reception Services
Acre Street

Who to contact to find out more

Katharine Fletcher, General Manager, Outpatient Services and Records - Tel: 01484 355445
Rachel Roberts, Matron, Outpatient Services – Tel: 07768 130 554
Kimberley Scholes, Outpatient Reception Manager – Tel: 07824 596 422
Carolyn Waterworth, Appointment Centre Manager - Tel: 01484 355537
Jackie Sellars, Health Records Manager – Tel: 01422 224119

Recent investment in our directorate has included:

  • A purpose built Outpatient Department at Acre Mill, Huddersfield Royal Infirmary
  • Refurbished Surgical Outpatient Department at Huddersfield Royal Infirmary
  • A purpose built state of the art Appointment Centre to manage calls and negotiate appointments for outpatient services.
  • A new library management system to digitise all paper records (casenotes) and improve the availability and storage of your medical record.
  • Self Service Check In Kiosks to reduce queues in our busy outpatient areas and improve the patient experience.