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Appointments & Health records

Appointment Services: Customer Care, negotiation / booking of New and follow up outpatient 

Clinic Administration: Setting up of and changes to clinic templates, capacity monitoring, Validation 
and Referral Management.

Reception: Reception duties for all outpatient clinics, booking of follow up appointments, customer 
care and admissions of elective patients.

Health Records

Casenote requests, filing and retrieval of casenotes, Digitising of Records, and Subject Access Requests

Where to find us

Calderdale Royal Hospital (CRH): - Health Records / Reception Services

Huddersfield Royal Infirmary (HRI): Health Records / Appointments / Reception Services
Acre Street

Who to contact to find out more

Katharine Fletcher, General Manager, Outpatient Services and Records - Tel: 01484 355445
Rachel Roberts, Matron, Outpatient Services – Tel: 07768130554
Kimberley Scholes, Outpatient Reception Manager – Tel: 07824596422
Carolyn Waterworth, Appointment Centre Manager - Tel: 01484 355537
Jackie Sellars, Health Records Manager – Tel: 01422 224119

Meet the team

Welcome to the Outpatients & Records Directorate. The Directorate provides a support service to 
all outpatient and inpatient visitors to the Trust. The Directorate is responsible for all outpatient clinics, appointment bookings and the quality and availability of your medical record. We also offer a meet and greet service provided by our team of Receptionists.

Recent investment in the Directorate has included:

  • A purpose built Outpatient Department at Acre Mill, Huddersfield Royal Infirmary
  • Refurbished Surgical Outpatient Department at Huddersfield Royal Infirmary
  • A purpose built state of the art Appointment Centre to manage calls and negotiate appointments for outpatient services.
  • A new library management system to digitise all paper records (casenotes) and improve the availability and storage of your medical record.
  • Self Service Check In Kiosks to reduce queues in our busy outpatient areas and improve the patient experience.