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Visiting and other ways to stay in touch - July 2020

** see our general Coronavirus page here **

Amendments to Visiting Restrictions - July 2020

Our Trust guidance continues to be reviewed in line with Government guidance. After talking to patients, visitors, our staff and those who are shielding, we are pleased to be able to welcome some visitors back to our wards at this time. We're sorry but children under the age of 16 cannot visit patients at the moment.

Visits are:

  • Only permitted for patients who have been in hospital for 21 days or longer
  • Limited to one close family contact or somebody important to the patient
  • Up to one-hour duration only.

We will arrange the visit:

  • We will be in touch with you if a loved one has asked that you visit them
  • You will be asked some questions to decide if a visit can go ahead
  • You will not be able to arrange a visit if you have any COVID-19 symptoms.

Please DO NOT visit hospital if:

  • You are showing any signs of Covid-19 (new continuous cough, high temperature, loss of taste or smell)
  • You are self-isolating with other people showing signs of Coronavirus or anyone who has been contacted by the Test and Trace programme.

Exceptional circumstances

The only exceptional circumstances where a visit can be facilitated are:

  • The patient you wish to visit is receiving end-of-life care
  • You are the birthing partner accompanying a woman in labour. Additionally new mums can now have one visitor per day (excluding the day of the birth and the day of discharge) for a maximum of one hour. This can be either the birth partner or someone else but must be living in the same household as the woman
  • You are a parent or appropriate adult visiting your child
  • You are supporting someone with a mental health issue or dementia, delirium, a learning disability or autism, where not being present would cause the patient to be distressed.

Your health, safety and wellbeing, that of our patients, communities, individuals and teams across the organisation remain our absolute priority.

Helping you stay in touch

You can stay in touch with your loved ones by phone and video, and we have also set up other ways to stay in touch if this isn’t always possible:

Letter to a Loved One

A dedicated way for relatives, friends or carers to post a message to their loved one who is currently an in-patient. We will deliver your message in the hope it will brighten their day and aid in their recovery – send your message here

Dedicated Relatives' Line

Set up to give families quick and direct updates on their loved ones at this difficult time. It is a single point of contact given to relatives or a designated friend when a patient is admitted. It is password protected and the team manning the number will have access to our patient information, so our ward staff have more time to care for their patients.

  • Telephone number: 01484 355370
  • Times: 07:30 – 19:30 seven days per week

Virtual visiting

Our ward staff can assist in the setting up of a virtual visit on the ward between the patient relative/friend/carer, promoting face time contact using a device that we provide.

Everyone should follow the expert national guidance on social distancing (2 metres within our hospital) and self-isolation, staying at home wherever possible, to help limit the spread of coronavirus, protect the most vulnerable people in our communities and our NHS.

If you come into our hospital we ask you to wear a face mask or covering – read more here

*** Thank you for your continued support and understanding at this challenging time. ***