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Your Feedback


“Video conferencing is very convenient for me as I don’t have to travel into hospital, park the car etc.....I can stay where it is warm and comfortable, and its definitely less stressful than waiting in the waiting room. I love this method of consultation. Thank you”

Time saving...

“First time user and it was a very simple process to join the meeting. A 10 minute video call has saved me the time and hassle of a face to face meeting which would have taken 90 minutes round trip to drive.”

Adapting the way we work - we need your views

Since the start of the Covid19 pandemic our hospital and community services, like others across the country, have had to work in different ways.  Where it has been possible, we have adapted services to ensure our patients and staff do not have to undertake non-essential journeys reducing physical contact and helping restrict spread.  We want to understand your experience of this and would like your feedback.

If you haven’t received any care but would like to share your views on how our services may be delivered in future you can also provide your feedback here. By answering this short survey you will be helping us make better decisions about hospital and community services and we would welcome your views.

We know that by talking to patients it will help us make better decisions about hospital and community services and we would welcome your views.

You are invited to tell us about your recent experience of using the outpatient or community services at Calderdale and Huddersfield NHS Trust, by completing this short survey.

The survey is confidential your response will be added to responses from other service users to gain an overview of opinions.

Can a relative or friend complete this questionnaire on my behalf?

Yes, but the answers to the questions should be the views of the person who the survey was sent to.

Is this survey voluntary?

Yes. If you don’t wish to take part, this will not affect your care and you don’t need to give us a reason.

Can I complete the survey another way?

If you'd like to share your views another way please telephone Claire Sibbald on 07584 342 816. Please leave a message, including your name and contact number, and we will be in touch.

How is my personal data protected?

Your personal data is held in accordance with the General Data Protection Regulation and the NHS Confidentiality Code of Practice. Calderdale and Huddersfield NHS Foundation Trust has information that explains how we use your personal information and keep it safe, and what your rights are under the law. You can read it here.  Please note the section how your personal information is used).

Personal data about your involvement in this survey is not used for any other purpose and is deleted once the survey process is complete. Your responses to the questionnaire questions are not linked back to your name, or to other personal data that may identify you.