The Care Quality Commission (CQC) Children and Young People’s Survey 2024, published on Thursday, 22nd May, looks at the experiences across NHS Trusts, of children, young people and their parents and carers attending hospital.
The survey had 238 responses from people who used our services which is a 24% response rate. The responses came from children with an inpatient stay or a day case procedure at either CRH or HRI between March – April 2024.
In summary, our Trust is performing ‘about the same’ as most other NHS Trusts across the country. This includes feedback on experiences of waiting, overnight stays, cleanliness and how we communicate with people about their care.
We scored better than other Trusts at giving people the privacy they need when they were receiving care and treatment. Though we did not do as well as other Trusts on how long children had to wait in a waiting area, and children, parents and carers feeling as though they did not know what was happening while they were waiting.
We also received more than 100 comments from parents and carers, and over 40 from children and young people themselves. Much of the feedback complimented our colleagues across the Trust for being ‘fantastic’ and ‘amazing’.
Lindsay Rudge, Chief Nurse, Calderdale and Huddersfield NHS Foundation Trust, said: “Thank you to everyone who shared their feedback as part of this survey. Patient experience is so important in helping us not only build on the services that we provide, but also in enhancing people’s care and recovery following a stay with us in hospital. It was fantastic to see all the comments which reflect the compassionate care we provide here at CHFT, and how our colleagues have had a real positive impact on the experience of care of many of our children, young people, and their families and carers.
“We will be using what we have heard from this survey, alongside the other ways we hear patient feedback to continue to make sure we provide compassionate, high-quality care.”
You can read the full report here on the CQC website here.
