Visiting, staying in touch & dropping off personal items
From Friday 1 July we ask all visitors (unless exempt) coming into our hospitals and health centres to wear a face mask. COVID-19 cases in the local community are increasing and it's our priority to keep our patients, visitors and staff safe at all times remains.
If you are coming for an outpatient appointment please wear your mask.
Paediatric appointments.Children under the age of 11 do not need to wear a mask unless tolerated. Face masks are not recommended for children under the age of three for health and safety reasons.
We continue to follow national guidance on the visiting of patients in our hospitals to keep our colleagues, patients, and patients as safe and reduce the transmission of COVID-19.
Restricted visiting arrangements will vary across departments (see below). These arrangements are subject to constant review, so we would recommend that visitors to keep checking this page for changes.
You sadly cannot visit if:
- You have symptoms of an infectious respiratory disease, which may include symptoms such as a new continuous cough or a high temperature. With these symptoms you must not visit, even if these are mild or intermittent.
- You have symptoms of gastroenteritis or indeed anyone in their household (e.g. diarrhoea or vomiting) – they should not visit anyone in the hospital until they have been clear for two whole days
- Children under the age of 16 are not permitted to visit except in exceptional circumstances.
- You must clean your hands with the alcohol gel provided when entering and leaving wards/departments/hospital.
- All visitors are asked to wear a mask when in clinical areas
- Ward staff will ensure that when you enter the ward they provide you with the appropriate Personal Protective Equipment (PPE)
- You should bring as few personal belongings as possible with you.
- You must stay at the bedside and not wander around the ward area. There is a nurse call buzzer at every bedside. You may be asked to social distance dependant upon the ward.
- Visits can take place between the core times of 2pm to 4pm and 6pm to 8pm
- Up to two visitors per session can be accommodated
- Depending on the ward, visitors will be informed about what to expect when they visit and be given practical advice about social distancing, wearing personal protective equipment (PPE) and handwashing
- In addition to this, those patients requiring support from relatives for personal care, feeding and end of life visiting will be facilitated at the discretion of the Nurse in Charge.
- We recognise there are exceptional circumstances which require case by case consideration. Please read the Exceptional Circumstances section below for more information on this.
Same Day Emergency Care (SDEC) patients will be eligible to have an accompanying adult relative/carer. At times of overcrowding accompanying persons may be asked to leave to ensure there is adequate space for patients. This is at the discretion of the nurse in charge.
Any variation to the above should be escalated to the Nurse in Charge, Matron or Duty Matron.
- Each patient will be eligible for 2 hour visit for up to 2 people between the hours of 12 – 6pm
- Visiting to be arranged with ICU to take place between 12 – 6pm on an appointment-based system, so that visiting is spread across the visiting times.
The Children’s Unit will now be open for 24 hours access for both parents/guardian/carer.
Both parents/guardians/carers may accompany a child, but only one person can reside overnight after 8pm. (If the patient is in a critical condition both parents can be in attendance together). If both parents are in attendance this must be documented on EPR and reviewed daily by the nurse in charge or the clinical manager.
We're sorry but children under the age of 16 are not permitted to visit except in exceptional circumstances.
It is our priority to ensure that all pregnant women having their maternity care with us at the hospital or in the community continue to receive safe and personalised care during the pandemic.
Women may nominate TWO support persons at booking and can have EITHER ONE of them to support when attending as follows:
- All antenatal appointments at CHFT hospital sites including all scans, ONE nominated person.
- At the Maternity Assessment Centre (MAC) and Antenatal Day Unit (ANDU) ONE nominated person.
- For induction of labour - ONE nominated person may attend on admission and stay for a 2 hour settling in period, then as normal visiting hours.
- For Elective LSCS - ONE nominated person may attend the ward on admission and remain to attend in Theatre and in Recovery for up to 2 hours following the birth, then as normal visiting hours.
- Throughout labour and birth ONE or BOTH of the nominated persons may attend and stay for up to 2 hours following birth, except when it is necessary to transfer to theatre, in which case only ONE may accompany.
- Visiting on Antenatal/Postnatal wards, Labour Ward and the Birth Centre - ONE nominated person can visit for any period of time between 10am – 8pm daily. We're sorry, but partners are not be permitted to stay overnight.
- Our Neonatal Intensive Care Unit will be open for 24 hour access for both parents and if baby is in a critical condition both parents can be in attendance together.
- Our Neonatal High Dependency Unit and Special Care Baby Unit will be open for 24 hour access for both parents but only 1 parent permitted at the cot side at any one time.
In order that we can continue to keep our women, babies and staff safe we have had to implement additional measures:
- Women will be asked at booking to nominate TWO named support person/s for their pregnancy and birth journey and these will be the support person/s for all encounters.
- Children may attend antenatal and postnatal appointments with their mother. We are sorry but children cannot be permitted to attend any scans or visit the ward areas.
- Patients attending outpatient areas are permitted to have one adult to accompany them for the duration of their stay.
- Patients should not arrive more than 15 minutes before their appointment to support flow and reduce crowding within the department.
- Please wear a mask and maintain good hand hygiene to help us reduce the risks to other patients, visitors and our colleagues.
- We do offer a translation service. Sadly family members are not able to translate on behalf of someone as we need to protect their personal and confidential health information. It also means we can follow our safeguarding procedures.
- Children can be accompanied by one adult only.
- A child will be allowed to accompany an adult to an appointment when there is no other available alternative. We're sorry, but children are NOT permitted to attend pregnancy scans.
- If you still have access to a lateral flow test, we would prefer you to take a test within 12 hours of your appointment.
An individual assessment may be needed in other situations and should be discussed with the Nurse in Charge.
Emergency Department (ED) adult patients will be eligible to have an accompanying adult relative/carer for the duration of the ED attendance. If a patient is being nursed in the resuscitation area the adult relative/carer will be permitted to swap with another adult visitor if the stay is prolonged.
Children will be permitted to have up to 2 adult people with them (parent/guardian/carer) for the duration of the ED attendance. Onward care will include
- If the child is transferred for assessment to the Paediatric Assessment Unit (PAU) the 2 adults will be permitted to accompany the child
- If the child is admitted to the Paediatric Ward the 2 adults will be permitted to accompany the child – please note that only one adult may reside after 8pm to fall in line with inpatient visiting
Contact numbers for updates:
- Calderdale Royal Hospital A&E - 01422 222325
- Huddersfield Royal Infirmary A&E – 01484 342396
- Relatives' Line - 01484 355370 (07.30 to 19.30)
- Patients can use their mobile phones to keep in touch with relatives whilst in A&E. Free hospital Wi-Fi is available to support this.
We recognise there are exceptional circumstances, so please discuss your concerns with the Nurse in Charge.
- Patients who have deteriorated or are receiving palliative care.
- Patients who are receiving bad news.
- Patients who are have a mental health condition where not being present would cause the patient to be acutely distressed.
- Patients living with dementia, cognitive impairment or a delirium who are declining in mood, not taking sufficient diet and fluids and at risk of further deterioration where family can come and support care to encourage them.
- Patients who have a learning disability and require support with this
- Patients who have a diagnosis of autism.
- Visiting should also be considered for patients who are low in mood.
- No child under the age of 16 can visit in the majority of circumstances. However, a child under the age of 16 can visit in end-of-Life circumstances following discussion if this is deemed in the best interests of the child and parent.
In addition to visiting a patient, where possible we are continuing to support other ways to stay in touch with loved ones
Letter to a loved one
A dedicated way for relatives, friends or carers to post a message to their loved one who is currently an in-patient. We will deliver your message in the hope it will brighten their day and aid in their recovery – send your message here
Dedicated Relatives' Line
Set up to give families quick and direct updates on their loved ones at this difficult time. It is a single point of contact given to relatives or a designated friend when a patient is admitted. It is password protected and the team manning the number will have access to our patient information, so our ward staff have more time to care for their patients.
- Telephone number: 01484 355370
- Times: 07:30 – 19:30 seven days per week
Our ward staff and Relatives' Line staff can assist in the setting up of a virtual visit on the ward between the patient relative/friend/carer, promoting face-time contact using a device that we provide.
Request a virtual bedside visit
You can now request a virtual visit using the form below. Our team will respond to your request between 09.30am and 06.30pm. Please note that your visit isn't confirmed until our team have been in touch with your time slot, and we'll do our best to accommodate your request. You will then be sent an email confirming the time along with a link to join your 30 min virtual bedside visit. Instructions on how to connect to the Microsoft Teams call will be in your confirmation email.
We will try to accommodate your time preference but cannot guarantee availability.
Please note we can only accept requests 48hours in advance.
If you wish to cancel or rearrange a scheduled booking, please contact either the Relatives’ Helpline on 01484 355370 (option 2), or alternatively our Virtual Visiting team via the main switchboard HRI 01484 342000 or CRH 01422 357171.
Virtual Visiting Team
Property for inpatients can be dropped off at the entrance to the ward. Please make sure the items are packaged with your loved one’s name and ring the buzzer when you arrive so we can take it for them, as we won’t be able to let you enter the ward.
Please only send essential items and keep property to a minimum. This helps us keep our areas clutter-free and makes them easier to clean, helping to keep infection rates down.
Due to increased demand, we can no longer accept hot or cold food and you should avoid sending perishables. The items we recommend you bring if required are:
- Night and day clothes
- Sensible footwear
- Two books and a jigsaw, if appropriate
- If you wish to bring in snacks please keep them to a minimum. Snack-food should have a long shelf life and require no preparation, such as biscuits
- If your relative has a mobile phone or tablet computer and did not bring it to hospital then you may wish to bring one in along with a charger. Please let the nurse in charge know if this is the case so they can add it to the patient belongings register.
* Please note that the Trust cannot be held responsible for valuables which are brought onto Trust sites at your own risk.
Calderdale Royal Hospital
1A Birth Centre
01422 22 2136
01422 22 3666
01422 22 3221
01422 22 3203
01422 22 2141
01422 22 3277
01422 22 4226
01422 22 4563
01422 22 4477
01422 22 4249
01422 22 4925
01422 22 3271
01422 22 4979
01422 22 3501
01422 22 4965
01422 22 3503
01422 22 3504
01422 22 3248/3201
01422 22 3662
01422 22 3636
01422 22 4524
01422 22 3702
01422 22 3703
01422 22 3704
01422 22 3801
01422 22 3813
01422 22 3658
01422 22 3803
Huddersfield Royal Infirmary
Ward 1 Surgical Assessment Unit Female
01484 34 2170
Ward 1 Surgical Assessment Unit Male
01484 34 2179
Ward 2 ICU
01484 34 2452/2453
Ward 3 Same Day Emergency Care and Frailty
01484 34 3472
Ward 4 Paedatrics
01484 34 2482
Ward 5 Geriatrics
01484 34 3636
Ward 6 Female
01484 34 3297
Ward 6 Male
01484 34 3296
Greenlea Unit (Chemotherapy)
01484 34 5068
Greenlea Unit (Oncology)
01484 34 3600
Ward 8 Acute Floor Clerk
01484 34 3345
01484 34 5641
01484 34 5644
01484 34 5643
Ward 9 Male
01484 35 5295
Ward 9 Female
01484 35 5293
Ward 9 Reception
01484 35 5339
01484 35 5746
Ward 10 A Side
01484 35 5752
Ward 10 B Side
01484 35 5751
01484 35 3407
Ward 11 Male
01484 34 3429
Ward 11 Female
01484 34 3430
Ward 12 Oncology/Haematology
01484 34 2475
Ward 14 Discharge lounge
01484 34 3499
Ward 15 Elderly Male
01484 35 5606
Ward 15 Elderly Female
01484 35 5605
Ward 15 Elderly Ward Clerk
01484 35 5659
Ward 17 Gastroenterology
01484 35 5827
Ward 18 Isolation Ward
01484 34 4202
Ward 19 Orthopaedics
01484 34 4350
Ward 20 Ward Clerk
01484 34 2974
Ward 20 Complex Care Elderly Female
01484 34 2978
Ward 20 Complex Care Elderly Male
01484 34 2547
Ward 21 Orthopaedics Ward Clerk
01484 35 5804
Ward 21 A Side
01484 35 5803
Ward 21 B Side
01484 35 5802
Ward 22 Surgical Clerk
01484 34 4205
Ward 22 Surgical B Side
01484 35 5262/5265
Ward 22 Surgical A Side
01484 35 5263