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Visiting, staying in touch & dropping off personal items

We continue to follow national guidance on the visiting of patients in our hospitals to keep our colleagues, patients, and patients as safe and reduce the transmission of COVID-19.

Restricted visiting arrangements will vary across departments. Details of which can be found below. These arrangements are subject to constant review, so we would recommend that visitors to keep checking this page for changes.

When visiting is not allowed

  • You have been in contact with someone else who is suspected/confirmed to have coronavirus.
  • You are showing symptoms of coronavirus, (i.e. a new continuous cough, a high temperature, or loss of taste and/or smell). With these symptoms you must not visit, even if these are mild or intermittent. 
  • You are not fully vaccinated and have returned from overseas within the past two days, and have not yet had the results of your PCR test. Please see gov.uk for the latest information and guidance around travel.
  • A visit cannot be facilitated if the patient resides on a COVID (red) ward.
  • A visit cannot be facilitated if the patient resides on an elective surgery (green) ward.
  • Children under the age of 16 are not permitted to visit except in exceptional circumstances.

Help us maintain Infection Prevention Control (IPC):

  • You must clean your hands with the alcohol gel provided when entering and leaving wards/departments/hospital.
  • You must wear a fluid resistant surgical facemask at all times around the hospital even if you are exempt. These are available at all entrances. Please put these in a bin as you leave. If you forget to bring one with you please ask a member of staff who can provide you with a face mask.
  • Ward staff will ensure that when you enter the ward they provide you with the appropriate Personal Protective Equipment (PPE)
  • You should bring as few personal belongings as possible with you.
  • You must stay at least two meters away from other people at all times and follow social distancing signage around the hospital. You must stay at the bedside and not wander around the ward area. There is a nurse call buzzer at every bedside

Lateral Flow Tests no longer a requirement, but still preferred if you have access to them

Whilst free lateral flow tests are no longer available to the general public, we would prefer visitors to take a test before they visit if they still have a supply. 

We are still seeing high rates of COVID-19 in our hospitals and are doing all we can to miminise the risks of spreading the virus.

If you do not have access to a test you will not be refused a visit but we will ask you some screening questions when you arrive.

We will still ask you to remember hands, face, space - so please use our gels in all areas, wear your face covering and give as much space around you as possible.

Visiting an adult in an inpatient ward - updated 14th April 2022

  • One close family contact or somebody important to the patient can visit once per day for one hour
  • Visits must be pre-booked by our ward staff in advance so we can continue to provide a safe environment for all our patients, visitors and staff. A visit can take place between the core times of either 2pm to 4pm or 6pm to 8pm
  • Visitors will be informed about what to expect when they visit and be given practical advice about social distancing, wearing personal protective equipment (PPE) and handwashing
  • Lateral flow tests are no longer a requirement, but we will ask you some screening questions on arrival. If you still have access to a lateral flow test, we would prefer you to take a test within 12 hours of the arranged visit.
  • In addition to this, those patients requiring support from relatives for personal care, feeding and end of life visiting will be facilitated at the discretion of the Nurse in Charge.
  • We recognise there are exceptional circumstances which require case by case consideration. Please read the Exceptional Circumstances section below for more information on this.

If your loved one is admitted to the Acute Floor or Surgical Assessment Unit - updated 14th April 2022

  • If you were able to accompany your loved one in our Accident and Emergency Department (as outlined in the section below), and they are admitted to our Acute Floor or Surgical Assessment Unit, you will be able to stay with them for 30 minutes.
  • This will help them settle in and will give you time to update our staff on their medical history.
  • If your loved one remains on either of these areas for three days or more, you will be able to visit for one hour per day (please see the section above 'Visiting an adult in an inpatient ward). 
  • We recognise there are exceptional circumstances which require case by case consideration. Please read the Exceptional Circumstances section below for more information on this.

Visiting a patient in the Intensive Care Unit (ICU) - updated 14th April 2022

  • ICU patients can receive a 1-hour visit each day between the core times of 12pm to 6pm.
  • Each visiting slot is for one hour and only one visitor is permitted at the bedside.
  • Visits must be pre-booked by phoning the ward in advance so we can continue to provide a safe environment for all our patients, visitors, and staff.
  • Visitors will be informed about what to expect when they visit and be given practical advice about social distancing, wearing personal protective equipment (PPE) and handwashing
  • If you still have access to a lateral flow test, we would prefer you to take a test within 12 hours of the arranged visit. We will not refuse your visit if you don't have access to a test, but will ask you some screening questions on arrival.
  • In addition to this, those patients who meet exceptional circumstances criteria such end of life visiting will be facilitated.

If you are the parent or carer of a child who is a patient (Paediatrics) - updated 14th April 2022

  • The Children’s Unit is open for 24 hour access for both parents/guardians/carer
  • Both parents/guardians/carer can be at the bedside during the day, but only one person can reside overnight after 8pm.
  • Visitors will be informed about what to expect when they visit and be given practical advice about social distancing, wearing personal protective equipment (PPE) and handwashing
  • Anyone showing symptoms of coronavirus, (i.e. a new continuous cough, a high temperature, or loss of taste and/or smell) must not visit, even if these are mild or intermittent. Please discuss visiting arrangements directly with the ward.
  • Anyone under the age of 16 years old (e.g. siblings) cannot visit.
  • If your child is being cared for on the Paedatric Assessment Unit then ONE relative or carer can accompany them. If they are admitted to The Children's Unit then as per the above TWO parents or carers can stay with them until 8pm, after which only one can stay overnight. 
  • Parents/carers and children are to remain within the cubicle or bay.
  • In exceptional family situations: visiting arrangements can be discussed and alternative arrangements may be agreed with the nurse in charge.

Maternity services and nominated supporters

It is our priority to ensure that all pregnant women having their maternity care with us at the hospital or in the community continue to receive safe and personalised care during the pandemic.

Women may nominate TWO support persons at booking and can have EITHER ONE of them to support when attending as follows:

  • All antenatal appointments at CHFT hospital sites including all scans, ONE nominated person.
  • At the Maternity Assessment Centre (MAC) and Antenatal Day Unit (ANDU) ONE nominated person.
  • For induction of labour - ONE nominated person may attend on admission and stay for a 2 hour settling in period, then as normal visiting hours.
  • For Elective LSCS - ONE nominated person may attend the ward on admission and remain to attend in Theatre and in Recovery for up to 2 hours following the birth, then as normal visiting hours.
  • Throughout labour and birth ONE or BOTH of the nominated persons may attend and stay for up to 2 hours following birth, except when it is necessary to transfer to theatre, in which case only ONE may accompany.
  • Visiting on Antenatal/Postnatal wards, Labour Ward and the Birth Centre - ONE nominated person can visit for any period of time between 11am – 5pm daily. All visitors will complete an assurance check on arrival to the ward which includes temperature check. We're sorry, but partners are not be permitted to stay overnight.
  • Our Neonatal Intensive Care Unit will be open for 24 hour access for both parents and if baby is in a critical condition both parents can be in attendance together.
  • Our Neonatal High Dependency Unit and Special Care Baby Unit will be open for 24 hour access for both parents but only 1 parent permitted at the cot side at any one time.

In order that we can continue to keep our women, babies and staff safe we have had to implement additional measures:

  • Women will be asked at booking to nominate TWO named support person/s for their pregnancy and birth journey and these will be the support person/s for all encounters.
  • All women and support persons will be required to wear a surgical fluid resistant face mask, or a visor for medical exemptions, which will be provided by the Trust. If your support person is unable to wear a surgical mask or visor they will not be permitted entry
  • Children under 16 are not allowed to attend any appointments or visit the hospital.

Lateral flow testing – self testing is still encouraged where possible

Whilst free lateral flow tests are no longer available to the general public, we would prefer visitors to take a test before they visit if they still have a supply. 

If you do not have access to a test you will not be refused a visit but we will ask you some screening questions when you arrive.

We will still ask you to remember hands, face, space - so please use our gels in all areas, wear your face covering and give as much space around you as possible.

We are still seeing high rates of COVID-19 in our hospitals and are doing all we can to minimise the risks of spreading the virus.

Attending outpatient appointments

  • We ask that patients (unless exempt) as well as those people supporting patients, wear a face covering whilst entering and moving through our hospitals. Please also maintain good hand hygiene and observe social distancing throughout the hospital. These will all help us reduce the risks to other patients, visitors and our colleagues.
  • We would ask patients to come into their appointment on their own. This is because we still have restrictions in place to ensure we can keep people safe with social distancing, which includes reduced seating areas.
  • In exceptional circumstances a family member/carer will be able to also attend - see below.
  • We do offer a translation service. Sadly family members are not able to translate on behalf of someone as we need to protect their personal and confidential health information. It also means we can follow our safeguarding procedures.
  • Children can be accompanied by one adult only.
  • A child will be allowed to accompany an adult to an appointment when there is no other available alternative. We're sorry, but children are NOT permitted to attend pregnancy scans.
  • If you still have access to a lateral flow test, we would prefer you to take a test within 12 hours of your appointment. 

In these exceptional circumstances a patient may be accompanied if they:

  • are a carer for a vulnerable adult or child
  • are vulnerable adult and require a carer for this reason
  • are profoundly deaf and/or blind
  • have a disability or a hidden disability
  • live with Alzheimer’s, Dementia or Delerium
  • have mental health issues where not being present would cause the patient distress

An individual assessment maybe needed in other situations and should be discussed with the Nurse in Charge.

Attending Accident & Emergency (A&E)

  • Patients must visit A&E alone where possible, and must always wear a fluid resistant face mask around the hospital. There will be exceptional circumstances when a patient can be accompanied - see below.
  • All relatives and friends are kindly asked to return home or wait outside of the hospital building.
  • If you are showing symptoms of coronavirus, (i.e. a new continuous cough, a high temperature, or loss of taste and/or smell) please make staff aware on your arrival
  • We know how hard it can be when you cannot stay with your loved one and we want to help you keep in touch, so for patient updates please telephone A&E Reception or our Relatives' Line. However please note that colleagues at reception are unable to provide an exact, guaranteed, or a personalised waiting time.
    • Calderdale Royal Hospital A&E - 01422 222325
    • Huddersfield Royal Infirmary A&E – 01484 342396
    • Relatives' Line -  01484 355370 (07.30 to 19.30)
  • Patients can use their mobile phones to keep in touch with relatives whilst in A&E. Free hospital Wi-Fi is available to support this.

 

We recognise there are exceptional circumstances, so patients may be accompanied if:

  • There is a history of overdose, deliberate self-harm or suicidal ideation. The patient may have one relative/carer present for duration of their attendance in A&E.
  • A female attends with suspected or confirmed pregnancy loss, when they may have one visitor present throughout the duration of their attendance in A&E.
  • A patient is in the resus area. They can have one visitor at the bedside dependant on resus activity and capacity
  • They are a child. They may have one parent/carer present at all times, unless in resus, when both parents may be present (only one parent can be present if the child is to be transferred to the paediatric ward unless critically unwell)
  • They are a patient with dementia or acute confusion/delirium. In this case they may have one relative/carer at present in A&E
  • They are a patient with a learning disability, inclusing autism. In this case they may have one relative carer/present
  • A patient is acutely distressed due to a mental health condition or other disability, when they may have a visitor/carer present.

Exceptional Circumstances

  • Patients who have deteriorated or are receiving palliative care.
  • Patients who are receiving bad news.
  • Patients who are have a mental health condition where not being present would cause the patient to be acutely distressed.
  • Patients living with dementia, cognitive impairment or a delirium who are declining in mood, not taking sufficient diet and fluids and at risk of further deterioration where family can come and support care to encourage them.
  • Patients who have a learning disability and require support with this
  • Patients who have a diagnosis of autism.
  • Visiting should also be considered for patients who are low in mood.
  • No child under the age of 16 can visit in the majority of circumstances. However, a child under the age of 16 can visit in end-of-Life circumstances following discussion if this is deemed in the best interests of the child and parent.

In addition to visiting a patient, where possible we are continuing to support other ways to stay in touch with loved ones

Letter to a loved one

A dedicated way for relatives, friends or carers to post a message to their loved one who is currently an in-patient. We will deliver your message in the hope it will brighten their day and aid in their recovery – send your message here

Dedicated Relatives' Line

Set up to give families quick and direct updates on their loved ones at this difficult time. It is a single point of contact given to relatives or a designated friend when a patient is admitted. It is password protected and the team manning the number will have access to our patient information, so our ward staff have more time to care for their patients.

  • Telephone number: 01484 355370
  • Times: 07:30 – 19:30 seven days per week

Virtual visiting

Our ward staff and Relatives' Line staff can assist in the setting up of a virtual visit on the ward between the patient relative/friend/carer, promoting face-time contact using a device that we provide.

Request a virtual bedside visit

You can now request a virtual visit using the form below. Our team will respond to your request between 09.30am and 06.30pm. Please note that your visit isn't confirmed until our team have been in touch with your time slot, and we'll do our best to accommodate your request. You will then be sent an email confirming the time along with a link to join your 30 min virtual bedside visit. Instructions on how to connect to the Microsoft Teams call will be in your confirmation email.

We will try to accommodate your time preference but cannot guarantee availability.

Please note we can only accept requests 48hours in advance.

If you wish to cancel or rearrange a scheduled booking, please contact either the Relatives’ Helpline on 01484 355370 (option 2), or alternatively our Virtual Visiting team via the main switchboard HRI 01484 342000 or CRH 01422 357171.

Many Thanks

Virtual Visiting Team

Dropping off personal belongings

Property for inpatients can be dropped off at the entrance to the ward. Please make sure the items are packaged with your loved one’s name and ring the buzzer when you arrive so we can take it for them, as we won’t be able to let you enter the ward.

 

Please only send essential items and keep property to a minimum. This helps us keep our areas clutter-free and makes them easier to clean, helping to keep infection rates down.

 

Due to increased demand, we can no longer accept hot or cold food and you should avoid sending perishables. The items we recommend you bring if required are:

 

  • Night and day clothes
  • Sensible footwear
  • Toiletries
  • Two books and a jigsaw, if appropriate
  • If you wish to bring in snacks please keep them to a minimum. Snack-food should have a long shelf life and require no preparation, such as biscuits
  • If your relative has a mobile phone or tablet computer and did not bring it to hospital then you may wish to bring one in along with a charger. Please let the nurse in charge know if this is the case so they can add it to the patient belongings register.

 

* Please note that the Trust cannot be held responsible for valuables which are brought onto Trust sites at your own risk.

Ward telephone numbers

Calderdale Royal Hospital

Contact number

1A Birth Centre

01422 22 2136

2A

01422 22 3666

2B

01422 22 3221

2C

01422 22 3203

2D

01422 22 2141

3A

01422 22 3277

3B

01422 22 4226

3C

01422 22 4563

3D

01422 22 4477

4A

01422 22 4249

4C

01422 22 4925

4D

01422 22 3271

Gynae Assessment

01422 22 4979

5A

01422 22 3501

5B

01422 22 4965

5C

01422 22 3503

5D

01422 22 3504

6A

01422 22 3248/3201

6B

01422 22 3662

6C

01422 22 3636

6D

01422 22 4524

7B

01422 22 3702

7C

01422 22 3703

7D

01422 22 3704

8A

01422 22 3801

8B

01422 22 3813

8C

01422 22 3658

8D

01422 22 3803

Huddersfield Royal Infirmary

Contact number

Ward 1 Surgical Assessment Unit Female

01484 34 2170

Ward 1 Surgical Assessment Unit Male

01484 34 2179

Ward 2 ICU

01484 34 2452/2453

Ward 3 Same Day Emergency Care and Frailty

01484 34 3472

Ward 4 Paedatrics

01484 34 2482

Ward 5 Geriatrics

01484 34 3636

Ward 6 Female

01484 34 3297

Ward 6 Male

01484 34 3296

Greenlea Unit (Chemotherapy)

01484 34 5068

Greenlea Unit (Oncology)

01484 34 3600

Ward 8 Acute Floor Clerk

01484 34 3345

Station 1

01484 34 5641

Station 2

01484 34 5644

Station 3

01484 34 5643

Ward 9 Male

01484 35 5295

Ward 9 Female

01484 35 5293

Ward 9 Reception

01484 35 5339

Ward 10

01484 35 5746

Ward 10 A Side

01484 35 5752

Ward 10 B Side

01484 35 5751

Ward 11

01484 35 3407

Ward 11 Male

01484 34 3429

Ward 11 Female 

01484 34 3430

Ward 12 Oncology/Haematology

01484 34 2475

Ward 14 Discharge lounge

01484 34 3499

Ward 15 Elderly Male

01484 35 5606

Ward 15 Elderly Female

01484 35 5605

Ward 15 Elderly Ward Clerk

01484 35 5659

Ward 17 Gastroenterology

01484 35 5827

Ward 18 Isolation Ward

01484 34 4202

Ward 19 Orthopaedics

01484 34 4350

Ward 20 Ward Clerk 

01484 34 2974

Ward 20 Complex Care Elderly Female

01484 34 2978

Ward 20 Complex Care Elderly Male

01484 34 2547

Ward 21 Orthopaedics Ward Clerk

01484 35 5804

Ward 21 A Side 

01484 35 5803

Ward 21 B Side

01484 35 5802

Ward 22 Surgical Clerk

01484 34 4205

Ward 22 Surgical B Side 

01484 35 5262/5265

Ward 22 Surgical A Side 

01484 35 5263