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Outpatient appointments

If you are unable to attend your appointment, or need to change it to a more convenient time, please let us know as soon as possible, as this will allow us to offer the appointment to someone else.

We currently have thousands of missed appointments a year and we are trying very hard to reduce the number. If we are informed in advance another patient can be seen in your place.

To help you we have an online service to make it easy to cancel or re-book. To access the service click here.

You can also do this by telephoning the Appointment Centre on 01484 355370. Lines are open Monday to Friday from 8am to 7pm and Saturday 9am to 12noon. 

Please note - if you are a new patient and have booked your appointment through the e-Referral service and need to cancel or rearrange it, you will need to contact the national telephone appointment line on 0845 60 88 88, lines are open 7:00 am to 10:00 pm Monday to Sunday) or online at

Watch a film which explains how moving to digital outpatient letters is helping us allocate appointments more quickly.

Can I get help towards cost of travel?

If you're referred to hospital or other NHS premises for specialist NHS treatment or diagnostic tests by a doctor, dentist or another primary care health professional, you may be able to claim a refund of reasonable travel costs under the Healthcare Travel Costs Scheme (HTCS). Read more here.

What happens if I fail to attend my appointment?

If you fail to attend and have not told us, you may be discharged back to your GP.