Pastoral Care is about caring for the person whilst they are in Hospital on a 'Human' level. Helping them through their worries and fears . This is often done by listening to what they have to say and then, when appropriate, helping them to find answers to any problems they might have.
It is not intended that Chaplaincy should (or could!) meet all the pastoral needs of those in hospital. Good pastoral care is something we all do and is part of everyone's work, whether it is answering someone's question in the corridor or delivering difficult news on the Ward.