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1. Infection Prevention and Control  
… are not a cure for all. Please try to wash your hands and use the hand rub every time you visit your friend or relative in hospital. Advice for patients Many infections can be passed on by human contact so we…  
2. Making a Birth Plan  
…Your birth plan Birth plans help everyone supporting you, from your midwife to a birth partner, to a friend, relative, or doula, to get a better idea of what you think might help you during labour and birth, and what…  
3. Appointments using Microsoft Teams  
… and it can be collected from there.  If you can't collect the prescription we will ask if a friend or family member can.  If no-one is able to collect it then it will then be delivered to your…  
4. Outpatient guide  
… treatment in any way. When you visit any of our hospitals we are sure you will find our staff both friendly and helpful. When you come for an outpatient appointment you will need… Your full address,…  
5. General Information and Frequently Asked Questions  
… I need someone with me for the appointment? This is your choice, if you feel you would like a friend or family with you then that is okay.  You might also have a carer or another supportive person…  
6. Holistic Needs Assessment  
… programme. To book a place on our First Steps programme for you, a family member or friend please phone Heather Milner, our Cancer Team Secretary on 01484 343490 or email…  
7. Skin Holistic Needs Assessment  
… the future, uncertainty, relationships, mood Family matters - concerns about talking to family, friends or children, worries about genetic risks Job or money worries - balancing work and treatment.…  
8. Managing emotions  
… important part of dealing with your emotions, and this includes talking to your family members and friends, professionals and volunteers outside your family and also meeting other patients for peer…  
9. Patient Advice and Liaison Service (PALS)/Complaints Team  
… are not the patient please also provide their details and state whether you are a relative, carer or friend of the patient. Consent will be requested from the patient or next of kin before sharing…  
10. Professionals you are likely to meet  
… an increasing number of people are now using their mobile phones to record the consultation. Ask a friend or family member to come with you. Two minds are better than one and you will both remember…  
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