Patient Experience / Satisfaction
Radiology Patient Experience Survey 2024-25 Results
80.7%
Overall Satisfaction Score
71.48%
of our patients were satisfied with their appointment
80.76%
of our patients were satisfied with the care they received
88.57%
of our patients were satisfied with our facilities/environment
86.21%
of our patients were satisfied with “next steps” information
Improvements
Based on the feedback comments that we received; we will look to improve our services by:
- Reviewing our patient information leaflets to ensure that they contain information relating to how long an appointment will take and more detail as to what will happen during the appointment.
- As part of replacement equipment projects we have planned, we will review our departmental signage.
- We will continue to explore options to enable patients to book their own appointments.
Future Surveys
Our 2026–27 survey will take place later this year. If you are visiting our services during this period, we would be grateful if you could take the time to complete the survey. Your feedback helps us identify areas where we can improve.
If you would like to provide feedback in the meantime, please use our feedback form. Paper copies are available in our reception and waiting areas, or you can access the form below.
Department of Radiology - Feedback Form