Patient Experience / Satisfaction
Radiology Patient Experience Survey 2024-25 Results
97.2%
Overall Satisfaction Score
89.9%
of our patients were satisfied with their appointment
92.8%
of our patients were satisfied with the care they received
86.4%
of our patients were satisfied with our facilities/environment
88.5%
of our patients were satisfied with “next steps” information
Improvements
Based on the feedback comments that we received; we will look to improve our services by:
- Reviewing our patient information leaflets to ensure that they contain information relating to how long an appointment will take and more detail as to what will happen during the appointment.
- As part of replacement equipment projects we have planned, we will review our departmental signage.
- We will continue to explore options to enable patients to book their own appointments.
Based on feedback received, we have already:
- Ensured that all our receptions have a receptionist in attendance at all times.
- Introduced digital appointment letters.
Future Surveys
We are currently conducting this year’s Patient Experience Survey. If you would like to help us improve our services, please complete the survey by clicking the link below. The survey will take around 5-10 minutes to complete. Thank you.
Clinical Radiology Department - Patient Experience Survey 2025
