Patient Experience / Satisfaction
Radiology Patient Experience Survey 2024-25 Results
97.2%
Overall Satisfaction Score
89.9%
of our patients were satisfied with their appointment
92.8%
of our patients were satisfied with the care they received
86.4%
of our patients were satisfied with our facilities/environment
88.5%
of our patients were satisfied with “next steps” information
Improvements
Based on the feedback comments that we received; we will look to improve our services by:
- Reviewing our patient information leaflets to ensure that they contain information relating to how long an appointment will take and more detail as to what will happen during the appointment.
- As part of replacement equipment projects we have planned, we will review our departmental signage.
- We will continue to explore options to enable patients to book their own appointments.
Based on feedback received, we have already:
- Ensured that all our receptions have a receptionist in attendance at all times.
- Introduced digital appointment letters.
Future Surveys
We have completed our survey for 2025-26 and are currently collating and reviewing the comments that you have provided. Once this has been complete, we will update our page.