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Patient Advice and Complaints Service

Due to the current situation we have paused the investigation of new and existing complaints.

This enables our staff to focus on front line patient care, providing vital support to the NHS at this time. 

We will continue to review and acknowledge all new complaints and will act upon any concerns about patient safety or safeguarding. However, we will not investigate the complaint or respond until further notice.

All customers awaiting a response to a complaint will be notified that the investigation is on hold.  Some of our offices are not accessible to staff and they are working remotely. If you need to contact CHFT about an existing complaint, please email where possible patientadvice@cht.nhs.uk.

Should your need be URGENT you can either email patientadvice@cht.nhs.uk or contact the Duty Matron on 01422 357171 for Calderdale Royal Hospital and 01484 342000 for Huddersfield Royal Infirmary.

If you still need to write to us please write to Patient Advice and Complaints, Calderdale Royal Hospital, Salterhebble, HALIFAX, HX3 0PW 

We will resume our complaints service as soon as possible.

In the meantime, thank you for your patience and understanding.

Independent help and support available in making a complaint

The NHS Complaints Advocacy Service is not part of the Foundation Trust and can provide independent advice and support. Their contact details are:

 

For Halifax Residents

Healthwatch Calderdale

Elsie Whitely Innovation Centre

Hopwood Lane

Halifax

HX1 5ER

Tel:      01422 399433

Email:info@healthwatchcalderdale.co.uk

For Huddersfield Residents

Touchstone Advocacy Service

Dewsbury Business Centre

13 Wellington Road East

Dewsbury

WF13 1HF

Tel:    01924 460211

Email:advocacy@touchstonesupport.org.uk

 

Open our guide to making a complaint and you can also see our complaints policy here too. If you would like a copy of our policy in large print, Braille, audio, CD or in another language please do not hesitate to contact a member of the Patient Advice & Complaints Service.