Shuttle bus and Park and Ride service

What you can expect from us

We aim to provide the best possible transport service and you can expect that we will:

• Deliver the most reliable service possible
• Keep you informed about change to the services
• Supply accessible and understandable information about our services
• Provide safe and comfortable vehicles
• Operate our services with friendly and helpful staff.

We regularly monitor the quality and reliability of our services and report our performance on a monthly basis.

Your responsibility as a passenger

In order to ensure that your journey and that of other passengers is safe and comfortable, we ask that you:

• Are able to board and alight the vehicle unaided, without any assistance from our driving team
• Do not smoke, eat or drink
• Show consideration to other passengers
• Take all items with you when getting off the bus – including litter
• Do not damage or deface any part of the bus
• Do not distract the driver while the bus is moving
• Keep the gangway clear.

Emergency doors and windows must only be used in the event of an emergency or when directed by the driver or supervisor.

All our staff have the right to work without fear of intimidation, verbal abuse or physical assault and the Trust will support action against any passenger who does not adhere to this.

Your feedback

We welcome feedback so that we can continually improve the standard of our service including punctuality, vehicle cleanliness and staff politeness. If you need bus service information, journey planning advice or have any concerns, comments or complaints about the service, please use our feedback form.

Park and Ride service feedback (office.com)

Timetables 

Where major changes are made to services, new timetables will be available at least 2 weeks before the start date, with advance warning displayed on all buses, on our website, and at key bus stops.

The timetable for any service is a guide to the times we aim to operate the bus and our timetables are designed to reflect different traffic conditions across the day.

On rare occasions buses cannot be run at the specified times and frequencies due to reasons beyond our control and we may have to divert services. If we are unable to operate the preferred route or timetable, due to severe traffic conditions, adverse weather, road works, civil disruptions or other reasons beyond our control we reserve the right to suspend, alter the route or times of any service.

Where reasonably practicable service Information will be cascaded to staff via the Trust Intranet facility in the event of any changes which may occur as part of traffic conditions or other reasons

Other information

All passengers are carried on our services subject to the Public Service Vehicles (Conduct of Drivers, Conductors and Passengers) Regulations 1990. 

Any passenger who is reasonably suspected by the driver of contravening the Public Services Conduct of Drivers, Inspectors, Conductors and Passengers Regulations 1990 (as amended) shall give their name and Department to the driver or supervisor on demand. They may also be asked to leave by the driver or be removed from the vehicle by the Trust Security service.