Patient Feedback

Your feedback is very important to us.  If you would like to complete a patient feedback questionnaire you can click on or scan the QR code below.



Read below some recent comments we have received from patients.


"The fabulous team helped me feel so much better, calmer and relaxed.  You were just so lovely and awesome.  A massive thankyou!"

 "I cannot fault anything.  They were all brilliant, it did not hurt and they talked to me all the time.  Stephen was so good and kept making me laugh.  What a brilliant team."

 "All I wanted to say was a big THANK YOU to the team there my dad has been in quite a few times over the past few weeks including weekends and the staff have been extremely wonderful in look after him in fact holding his hand last week.  "

 "Treated as an equal, as a person, with respect.  Julie, Joshua and in fact another gentleman nurse (didn’t get his name sadly)- MANY THANKS"

 I attended the endoscopy unit for the ‘procedure’ expecting pain and suffering to follow.  How wrong could I have been.  From the moment I met Adam to being offered a lovely cup of tea and a tuna sandwich it was a brilliant experience.  Performed exquisitely the entire team in whose care I was.  Totally painless and a credit by the team in whose care I was in.  I have the utmost admiration for your efforts on my behalf and thank you all." 

I was a patient on the endoscopy unit yesterday.  I would like to thank all members of the unit with whom I came into contact, including the receptionist and post procedure staff.  Without exception, they were all extremely professional, pleasant, efficient and kind.  I have a problem with needles and usually pass out when presented with one (or in this case, a cannula) and the specialist nurse who inserted it was very kind and understanding.  She and her colleagues in the colonoscopy room were all very patient and gentle with me and it was much appreciated."

 " I would just like to express my thanks to the whole department following my appointment this week. All the staff from Reception to Aftercare were kind, considerate, professional, caring and hard working. Many thanks."

 "I have recently been 'Fast Tracked' and had a CT scan at Calderdale and procedures in the Endoscopy Unit at HRI.  The service has been so quick and efficient and every member of staff helpful, pleasant and reassuring."

“Caring for patients. CLEAR INSTRUCTIONS. Kindness and respect for patients”

 “Very considerate aftercare - was given a wheelchair”

 “All very friendly and kind. Mr Mark Rogers was excellent. Made me feel safe and relaxed as can be under the circumstances. Receptionist very nice.”

 “Friendly and informative staff. Can't pick one individual as they were all excellent”

 “It was careful and courteous”

 “I felt completely at ease.”

 “As a patient I couldn't find any faults. It was excellent from start to finish”

 “A very caring team that couldn't have done anything more”

 “Clear communication, efficient procedures: friendly staff”


 “Suggest to add to bowel prep sheet tip to use Vaseline to stop getting sore bum! Tip came from friends and word of mouth.”

 “I was very impressed by the care and professionalism”