Frequently asked questions
Do I have to pay for my prescriptions whilst having cancer treatment?
If you’re undergoing treatment for cancer in England, you’re entitled to free NHS prescriptions through a Medical Exemption Certificate. This certificate covers all your prescriptions, not just those related to cancer, and can be obtained by completing form FP92A with your GP or hospital doctor. Once issued, it provides five years of free prescriptions and can be renewed if you remain eligible.
Do I automatically qualify for a Blue Badge once I have been diagnosed with cancer?
Not automatically — having cancer does not in itself automatically qualify you for a Blue Badge. Eligibility depends on how your cancer affects your mobility or ability to walk, not simply the diagnosis.
Here’s how it generally works:
Who Might Qualify
You may be eligible for a Blue Badge if your cancer causes severe mobility problems, such as:
- You are unable to walk or have considerable difficulty walking due to pain, fatigue, or treatment side effects.
- You cannot use public transport safely or easily because of your condition.
- You have ongoing treatment that significantly limits your mobility.
How to Apply
Speak to a member of the Cancer Information and Support Service. We work with agencies who may be able to help complete the Blue Badge application on your behalf.
The team will also ensure that you have been provided with a Hospital Parking Permit. This covers our hospital sites including Acre Mills, where you may attend to have your bloods taken.
If you would rather go to your local council directly, you can do so.
I haven’t applied for benefits before, where do I start.
Firstly, speak to your Cancer Information and Support Service.
If you are living with cancer, there are several types of financial support you may be able to claim. Many people find the benefits system confusing, so it can help to know where to start.
You might be eligible for Personal Independence Payment (PIP), which supports people who need help with daily activities or getting around due to a health condition. If your cancer affects your ability to work, you may also be able to apply for Employment and Support Allowance (ESA), which provides support for people who have a limited capability for work because of illness.
If your income has reduced or you are unable to work, Universal Credit can help with living costs. It is a means‑tested benefit and may be paid if your savings and income fall below certain thresholds.
Your Cancer Information and Support Service has access to several agencies who can help you with your application for benefits, including help filling out the forms.
I have been given a terminal cancer diagnosis. Is there any additional financial support I can access?
If you are living with a terminal diagnosis, your benefits may be processed more quickly under the Special Rules for End of Life. In these cases, your doctor or another healthcare professional can complete an SR1 form, which is sent directly to the Department for Work and Pensions to fast‑track your claim. This form replaces the old DS1500 and can support multiple benefit claims at the same time.
Your Clinical Nurse Specialist (CNS) or member of the Palliative Care Team should be able to support you with an SR1.
I haven’t made a will, where can I go for help with this?
Macmillan Cancer Support offers a free will-writing service to help people plan for the future and ensure their wishes are clearly recorded. Through this service, you can write a simple will at no cost using Macmillan’s trusted partners, either online, by phone, by video call, by post, or in person with a solicitor, depending on what works best for you.
There is no obligation to leave a gift to Macmillan in your will.The service is available to anyone aged 18 or over living in the UK.
To find out more or register for the service, visit: https://www.macmillan.org.uk/free-will-service
You can also speak to a member of the team at the Cancer Information and Support Centre if you would like help accessing the service or finding further information.
I have children, what support is available for them?
Ruth Strauss Foundation
Ruth Strauss Foundation supports families in the UK who are facing or preparing for the incurable cancer diagnosis of a parent or primary caregiver, with a focus on helping families, especially children and young people, navigate one of life’s most challenging experiences.
Here’s how the foundation helps:
- One‑to‑one virtual appointments: Professional practitioners offer tailored guidance to parents and caregivers, helping them prepare for and have honest conversations with their children about their illness and its impact on family life.
- Emotional support and resources: The team provides compassionate guidance, practical support ideas, and free families resources to help children understand what is happening and cope with their feelings.
- Peer support groups: The foundation runs peer groups for teenagers and for parents/co‑parents, giving them the chance to connect with others in similar situations and share experiences in a safe setting.
- Free family resources: Parents can order materials to help explain cancer and future changes to children in an age‑appropriate way.
The foundation also works to raise awareness of the emotional needs of families facing incurable cancer and the importance of preparing children early, and advocates for improved emotional support services nationally.
They offer training programmes for schools and professionals to better support children and families experiencing anticipatory grief and bereavement.
All support from the Ruth Strauss Foundation is free and confidential, and available to families anywhere in the UK where a parent with dependent children is facing an incurable cancer diagnosis
Family Support at Maggie’s Leeds
Maggie’s in Leeds, based at St James’s University Hospital, offers free support not just for people living with cancer, but also for their family members, partners, carers, and children. The centre provides a welcoming space where families can drop in without an appointment to chat, access information, or speak confidentially with a trained cancer support specialist.
Families can also take part in courses, workshops, and support groups designed to help them cope with the emotional and practical challenges of a cancer diagnosis. The team provides guidance on communicating about cancer, managing stress, and understanding what to expect, as well as practical advice on benefits and other services. By offering tailored support for the whole family, Maggie’s helps loved ones care for themselves while supporting the person with cancer
Maggie’s, Yorkshire
St James’s University Hospital
Alma Street
Leeds
LS9 7BE
United Kingdom
Support for Families from the Osborne Trust
The Osborne Trust is a UK charity dedicated to supporting families affected by cancer, with a particular focus on children and young people whose parents are living with the disease. Their work goes beyond medical care to provide practical and emotional assistance that helps families cope with the challenges of a cancer diagnosis.
Families can access a range of practical support, including financial assistance for essential costs such as travel to hospital appointments, childcare, or household expenses. The trust also offers programmes and resources designed to help children understand and manage the impact of a parent’s illness, including counselling and age-appropriate guidance.
In addition to practical help, the Osborne Trust provides emotional and family support, offering counselling and one-to-one guidance to help families manage stress, communicate effectively, and support children through this difficult time. Workshops and group activities also give families the chance to meet others in similar situations, fostering peer support and community connections.
The Osborne Trust works in partnership with hospitals, schools, and local support organisations to ensure families receive the right help at the right time. All services are free, confidential, and focused on helping families navigate the emotional and practical challenges of living with cancer together.
Phone: 020 8459 6316
Email: info@osbornetrust.org.uk
Website: www.osbornetrust.org.uk
Families can get in touch directly to access support, request guidance, or find out more about workshops and programmes for children and young people.
Support from Mummy’s Wish
Mummy’s Wish is a UK charity dedicated to supporting families where a mother is living with or has died from cancer, with a focus on helping children and young people cope with the impact. Their support is designed to reduce stress, provide practical help, and give emotional support to the whole family.
Practical Support
- Grants for children and families – Funding can help with everyday costs affected by a mother’s illness, such as childcare, school trips, household items, or home adaptations.
- Practical assistance – Families can get help with things like transport, educational resources, or experiences that support children’s wellbeing during or after a mother’s illness.
Emotional and Family Support
- Counselling and emotional support – Children, young people, and families can access age-appropriate counselling or one-to-one support to help them manage grief, stress, or anxiety.
- Workshops and activities – Group sessions and activities allow children to meet others in similar situations, helping them process feelings and build resilience.
Tailored Support for Children
Mummy’s Wish focuses on helping children understand and cope with the emotional impact of their mother’s cancer. They provide guidance, resources, and activities designed to help children feel supported and connected during a challenging time.
All support from Mummy’s Wish is free, confidential, and available across the UK.
Phone: 01932 869 067
Email: info@mummyswish.org.uk
Website: www.mummyswish.org.uk
I have been told I am well enough to travel. Where can I go for travel insurance and what do I need to consider before taking out a policy?
The most important part of travel insurance is medical expenses cover. This can be especially important for people affected by cancer, as emergency medical treatment or medical repatriation (being flown home for treatment) can be extremely expensive.
Getting travel insurance after a cancer diagnosis can sometimes be challenging. Some general travel insurance providers may offer cover if:
- Your treatment has finished
- Your cancer is in remission
- You have a doctor’s letter confirming you are fit to travel
However, some insurers may only cover medical issues not related to your cancer. If you travel to a country with high healthcare costs and need emergency treatment related to your cancer, the costs could be very high without appropriate cover.
Because policies and eligibility can change frequently, it is often best to contact insurers directly to discuss your situation.
Tip: You may receive a more personalised quote by phoning an insurer rather than completing an online form.
The specialist insurance providers below may offer travel insurance for people affected by cancer. Some may be able to consider applications from people currently undergoing treatment or living with advanced cancer.
Please note: this information is provided for information only and does not constitute a recommendation.
Specialist Travel Insurance Providers
Holiday Safe
Holiday Safe offers a range of travel insurance policies with different levels of cover to suit various trips and budgets.
Phone: 0333 005 1062
Opening hours:
- Monday–Friday: 8am–8pm
- Saturday–Sunday: 9am–5pm
- Bank holidays: 10am–4pm
Closed: Easter Sunday, Christmas Day, Boxing Day and New Year’s Day.
Website: https://www.holidaysafe.co.uk/
(Last checked: 08/07/2025)
InsureCancer
InsureCancer provides travel insurance for people with cancer travelling to destinations worldwide, including the USA.
They may consider cover for people who:
- Are having treatment
- Are waiting for treatment
- Are taking part in clinical trials
- Have advanced cancer
Your condition must be stable and your consultant must approve your travel.
Phone: 01252 780 190 or 0845 649 0190 (Mon–Fri, 9am–5pm)
Email: Enquiries@InsureCancer.com
Website: https://insurecancer.com/
(Last checked: 08/07/2025)
Free Spirit Travel Insurance
Free Spirit specialises in travel insurance for people with pre-existing medical conditions, including cancer.
You may be able to get a quote online, but you may be asked to phone if further medical details are needed. Calling may be particularly helpful if your cancer is advanced or your medical situation is more complex.
Phone: 0800 170 7704 (Mon–Fri, 8am–6pm)
Email: contact@freespirittravelinsurance.com
Website: https://www.freespirittravelinsurance.com/
(Last checked: 08/07/2025)
World First Travel Insurance
World First provides travel insurance for people with a range of medical conditions, including many types of cancer.
They may consider cover if:
- Your cancer has spread
- You have had chemotherapy within the last three months
- You are currently having chemotherapy
- You are taking strong pain medication
- Your cancer is unlikely to be cured
Quotes are available online or by phone.
Phone: 0345 90 80 161
Opening hours:
- Mon–Fri: 9am–5:30pm
- Sat: 9am–4pm
Email: info@world-first.co.uk
Website: www.world-first.co.uk/home/travel-insurance/medical-problems/cancer.aspx
(Last checked: 08/07/2025)
MIA Travel Insurance
MIA offers a specialist policy called Clear2Go, designed for people with more serious pre-existing medical conditions.
Policies can be booked up to two months before travel. You will need a letter from your GP or specialist confirming you are fit to travel.
Phone: 0800 999 3333
Email: info@miaonline.co.uk
Website: http://www.miatravelinsurance.co.uk/
(Last checked: 08/07/2025)
JD Travel Insurance
JD Travel Insurance specialises in policies for people with pre-existing medical conditions.
They encourage customers to speak directly with their team to ensure the policy provides the right level of cover. They may also consider cover for people with a terminal diagnosis.
Phone: 0344 247 4749
Website: https://www.jdtravelinsurance.co.uk
(Last checked: 08/07/2025)
Insurancewith
Insurancewith offers travel insurance designed for people with medical conditions, including cancer.
Phone: 0333 005 1066
Website: https://www.insurancewith.com
(Last checked: 08/07/2025)
Further Support
Macmillan Cancer Support cannot recommend individual travel insurance providers. However, they have developed standards that travel insurers should meet to ensure appropriate cover for people affected by cancer.
If you experience difficulties buying travel insurance or making a claim, you can contact the Macmillan Support Line: 0808 808 00 00
Macmillan also produces a helpful booklet called “Travel and Cancer”, which you can collect from either of our centres.