Our NHS Charity

From as critical as a life-saving procedure to as simple as a kind gesture during a hospital stay, we often hear from patients like you how our NHS colleagues went above and beyond in caring for your needs. The extra time they took, the helpful guidance they offered, the sincere compassion they extended – and it makes a world of difference to your patient experience and outcomes.

A Way to Say "Thank You"

Grateful Patient Giving is a way to show appreciation and recognize exceptional care. Whether you choose to honor a specific staff member or an entire department, your donation is a meaningful expression of gratitude. Your gift may support patient care in areas of greatest need, or in a ward, department or service of special meaning – it’s up to you. Gifts can also be made in honor or memory of a loved one.

Grateful Patient Giving can help support:

• Patient care for those most in need
• Resources and continuing education for our professional care providers
• New equipment, technology and facility improvements
• Emergent care needs and new service opportunities
• Supporting the health and wellbeing of our NHS colleagues when they need us most

Become a Grateful Patient

We'd love to welcome you as a Grateful Patient! It’s easy to donate and you will find more information in the 'How to Donate' section on the main page.

Share Your Story & Inspire Others!

We're interested in knowing what inspired your Grateful Patient gift. Tell us about your experience and how you or someone you love has been helped by our team at Calderdale and Huddersfield NHS Foundation Trust. Your story may inspire someone else to give!

• Email us at chftfundraising@cht.nhs.uk
• Send a note to:
  Calderdale and Huddersfield NHS Charity, Huddersfield Royal Infirmary, Lindley, Huddersfield, HD3 3EA

Please include your name, phone number and email so we can personally thank you. We also love to share Grateful Patient Giving stories online and in our publications, but only with your permission. 

We are the official charity of Calderdale and Huddersfield NHS Foundation Trust and we are passionate about improving patient experience and supporting our NHS colleagues.

Together with the kindness and generosity of our communities we raise funds to help provide the best possible care, facilities and environment for our patients, colleagues and communities we serve.

Donations given to our NHS charity are used to enhance our services, improve hospital environments, support the wellbeing of our NHS colleagues and provide specialist lifesaving equipment – above and beyond what NHS funding can alone deliver.

We believe

• Our patients should have the best possible experience we can provide

• Our buildings are accessible for all and equipped to suit the individual needs of our patients and visitors

• Supporting our NHS colleagues helps deliver outstanding compassionate care

Our objectives

• To improve patient experience

• To provide equipment, services and resources over and above NHS funding

• To support the health and wellbeing of NHS colleagues

• To provide the best supporter experience we can and engage our communities in achieving our vision

Meet the team

Emma Kovaleski, Charity Manager  

Emma joined the Trust in 2019 as our Charity Manager. Emma has over 20 years experience both in the charitable and not for profit sectors, both at a local and national level.

Emma is a mum to 3 young boys and a keen runner - and enjoys nothing more than taking to the beautiful Yorkshire countryside across Huddersfield and Calderdale. 

If you would like to support our charity by volunteering your time, please get in touch at CHFTFundraising@cht.nhs.uk or 01484 344 344

We have created a Tree of Thanks, where you can place a message and donate to help support our NHS Charity.

Find out more here: visufund.com/tree-of-thanks

Donations to our charity are hugely appreciated, and go a long way to enhance and support patients and staff at CHFT.

• To make a one off or regular donation: CLICK HERE 
• If you would like to set up a fundraising page, visit our JustGiving page
• Cheque: Print and complete our Donation Form then post it with your cheque to: Calderdale and Huddersfield NHS Charity, Huddersfield Royal Infirmary, Lindley, Huddersfield, HD3 3EA
• Cash: Print and complete our Donation Form and bring with you to make a donation our Cashier’s Office at Calderdale Royal Hospital or Huddersfield Royal Infirmary.
• Leave a gift: You can leave a gift to the charity in your will. If you would like to discuss, please contact our Charity Office at chftfundraising@cht.nhs.uk or call 01484 344 344. All correspondence regarding a legacy donation should be sent to the Charity Office.

If you have a preference for whether your donation is allocated to our general fund or a specific department or service, please mention when you make your donation or get in touch.

Gifts in kind

Gifts in kind provide our Trust with essential goods and services, and so save money. They can also help us to raise funds, when prizes are donated for raffles and other fundraising activities. If you would like to donate items or services, we would love to hear from you.

Before delivering a gift in kind to our wards, please contact our Charity Office. Whilst we are incredibly grateful for the gifts donated to our sites, we are not able to accept everything.  

Thank you for making a difference and supporting your local NHS Charity.

THANK YOU FOR CHOOSING TO SUPPORT US!

If you already know what type of fundraising activity or event you are taking part in, or you would like some support in developing your own fundraising event, please get in touch with our team at CHFTfundraising@cht.nhs.uk Here is our Fundraising Agreement for you to complete and send along with your email.

Legal stuff

We are committed to upholding excellent fundraising standards, in line with the Fundraising Code of Conduct, and we ask all our fundraisers to do the same. Please read the important information below before starting to fundraise.

If you have any questions, please do not hesitate to get in touch with the Charity Office. We are here to provide advice and help to our supporters.

• Licences: You may need a licence if organising an event, particularly if selling alcohol or food. Get in touch with your local council about what permissions are needed.
• Raffles and Lotteries: There are rules you must follow when raising funds through a raffle, lottery or other activity involving gambling. Some activities require a licence. For guidance, visit the Gambling Commission.
• Street collections: Street collections require a licence from the local council for the time and location of the collection. Contact our Charity Office on 01484 344 344 or chftfundraising@cht.nhs.uk who can assist.
• Collections on private property: Before you can collect on privately owned property, written consent should be sought from the owner or business. You must not collect door to door. 
• Insurance: Some event venues may require you to have insurance, so it is advised to check with the venue first before fundraising.

Once you have raised and colleacted your funds, we ask that these are donated to the charity within 28 days. If a JustGiving Fundraising Page has been used to collect donations, the money will come directly to us. Otherwise please refer to our How to make a donation section for ways in which you can get your donation to us.

Our values

Caring – we put our donors and beneficiaries at the centre of all we do, and by working together with CHFT we identify projects and initiatives that will enhance patient experience and outcomes, while supporting the health and wellbeing of NHS .

Honest – we foster a culture where honesty, openness and transparency is encouraged and valued. Managing expectations, doing what we say we’ll do and treating others the way we want to be treated.

Fair – we are true to ourselves and others, valuing diversity, differences and recognising they make us stronger.

Transform - transforming lives is not just about the big changes, it’s also the small acts of kindness that make a difference. Embracing change, challenging the status quo, celebrating success and learning from mistakes; we are always looking for new ways to innovate and improve.

Our Fundraising Promise

We are incredibly grateful to everyone who supports Calderdale and Huddersfield NHS Charity. Without you we wouldn’t be able to provide vital funding across Calderdale and Huddersfield NHS Foundation Trust. In line with our values are to be caring, honest, and fair and to transform, we want to be open about the way we fundraise, so here are our promises to you.

• We promise we will spend all fundraising donations where it will have the most impact. We will ensure it is spent responsibly to help patients, families and staff.
• We promise to answer any questions you have honestly and quickly.
• We promise to clearly articulate the purpose of our fundraising, explain how the money will be spent.
• We promise that we will not put undue pressure on you to make a gift. If you do not want to give or wish to cease giving, we will respect your decision.
• We promise to regularly monitor our fundraising and the activities, managing risk and compliance.
• We promise to adhere to all guidelines set out in the Fundraising Code of Practice and by the Fundraising Regulator.
• We promise to keep you up to date about other ways you can support Calderdale and Huddersfield NHS Charity. You can change how we communicate with you at any time and we will ensure your wishes are respected and actioned without delay.
• We promise to keep your personal details safe and we’ll process them in accordance with our Privacy Policy.

The charity is regulated by the Charity Commission and is a member of the Fundraising Regulator, the self-regulatory scheme for fundraising in the UK. By being a member of the Fundraising Regulator the Charity has committed its principles which are:

• We are committed to high standards
• We are honest and open
• We are clear
• We are respectful
• We are fair and reasonable
• We are accountable

How to make a complaint

We are committed to maintaining a high standard of fundraisng. If it happens that we do not meet our own high standards, or our donors' expectations, we want to hear about it to crrect any issues as quickly as possible, ensuring they never happen again.

There are a number of ways you can contact us and tell us your thoughts:

Call us: 01484 344 344

Email us: chftfundraising@cht.nhs.uk

Write to us: Calderdale and Huddersfield NHS Charity, Charity HQ, Huddersfield Royal Infirmary, Acre Street, Lindley, Huddersfield, HD3 3EA.

Please include your name, address and contact telephone number in your email or letter so that we can get back in touch quickly with you.

We commit to respond with the outcome of our investigations in writing within 28 days of recieving your complaint.

We will securely keep a record of your complaint and how it was investigated for 24 months, unless you request your information be destroyed. The details of your complaint may be shared with the Fundraising Regulator.

Who else can help?

If you are unhappy with theoutcome of our investigation of your complaint relating to our fundraising practice, you can contact the Fundraising Regulator to investigate the complaint.

You must contact them within two months of recieving a response from us.

There are a number of ways you can contact the Fundraising Regulator:

• Email then at complaints at complaints@fundraisingregulator.org.uk
• Call them at 0300 999 3407
• Complete their online complaints form at www.fundraisingregulator.org.uk/complaints/make-complaint
• Write to them: Fundraising Regulator 2nd floor, CAN Mezzanine Building, 49-51 East Road, London, N1 6AH

Alternatively if your complaint is related to another area of our work and you do not feel satisfied with our response, you can contact the Charity Commission

The Charity Commission P O Box 1227 Liverpool L69 3UG

Tel: 0845 3000 218 www.charity-commission.gov.uk

Our charity Office is alwys here to provide you with support, advice and fundraising resources throughout your fundraising journey.

Call us: 01484 344 344

Email us: chftfundraising@cht.nhs.uk

Write to us: Calderdale and Huddersfield NHS Charity, Charity HQ, Huddersfield Royal Infirmary, Acre Street, Lindley, HD3 3EA

Say hello on social media

Facebook:@CHFTCharity

Twitter: @CHFTCharity

Instagram:@chft_nhs_charity

Privacy notice

We, Calderdale and Huddersfield NHS Charity, respect your concerns about privacy and value the relationship we have with you. We are committed to ensuring that your privacy is protected. This policy sets out how and why we collect and use your personal information, and how we protect it.

We may collect your data in one or more of the following ways:

• When you make a donation to Calderdale and Huddersfield NHS Charity, either in person, by post or online.
• When you choose to fundraise in aid of Calderdale and Huddersfield NHS Charity and inform a member of our team by telephone, email or in person.
• When you complete our Fundraising Registration form either online or by hand.
• When you sponsor someone who is raising money in aid of Calderdale and Huddersfield NHS Charity on a sponsor form or online giving platform.
• When you express interest in or sign up to take part in one of our events.
• When you express interest in the work of Calderdale and Huddersfield NHS Charity to a member of our team by telephone, email or in person.
• When you express interest in volunteering for Calderdale and Huddersfield NHS Charity to a member of our team by telephone, email or in person.
• When you enter a prize draw.

If we ask you to provide certain information by which you can be identified, it will only be used in accordance with this privacy statement and in line with the General Data Protection Regulation (GDPR).