If you are unable to attend your appointment, or need to change it to a more convenient time, please let us know as soon as possible, as this will allow us to offer the appointment to someone else.
We currently have thousands of missed appointments a year and we are trying very hard to reduce the number. If we are informed in advance another patient can be seen in your place.
To help you we have an online service to make it easy to cancel or re-book. To access the service click here.
You can also do this by telephoning the Appointment Centre on our freephone number 08000 158 222. Lines open Monday to Friday from 8 am to 7 pm and Saturday 9 am to 12 noon.
Please note - if you are a new patient and have booked your appointment through the e-Referral service and need to cancel or rearrange it, you will need to contact the national telephone appointment line on 0845 60 88 88, lines are open 7:00 am to 10:00 pm Monday to Sunday) or online at http://www.nhs.uk/referrals
What happens if I fail to attend my appointment?
If you fail to attend and have not told us, you may be discharged back to your GP.